Shipping
Domestic orders can take up to 5-10 business days, (or longer depending on the individual circumstances).
International orders can take up to 7-16 business days, (or longer depending on the individual circumstances).
I will always try to have things sent out as quickly as possible but occasionally, due to events/timings/number of orders, it may take a few days before parcels are shipped out. Please me patient, this business is operated solely by me. I’m not a large business with a team of people, every order is packaged, labeled and sent off myself. If for any reason there are delays in sending work out from my small studio, I’ll be in touch. When an item is sent from my studio to be shipped abroad, it is in the jurisdiction of the receiving country’s postage service and customs. If, for whatever reason, something goes missing, please get in touch with myself and the postage companies. I’ll always try my best to help the situation but occasionally things can go astray, in which case please get in touch and we can arrange a refund or for another order to be sent out if possible. This happens very rarely and I deal with any instances of breakage/missing items on a case by case basis.
Orders shipped outside of the USA are shipped DDU (Delivery Duty Unpaid). Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, I have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office or search online for current charges before you order, so you are not surprised by charges you were not expecting. The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.
If you provide the wrong shipping details and fail to identify the error until after the parcel has been shipped out, then the lost parcel is your responsibility. Occasionally, an incorrect address can be rectified, and I will always try to resolve the situation, but in the case it is lost, I will not offer a refund if the package goes missing.
Additionally, if an order is purposefully sent to a colleague, friend or family member, with the intention of it then being forwarded to you, if the box is lost or damaged during this second round of transit, which I’m not involved with, I am not responsible for any loss or damage, and therefore I will not offer any refunds.
Returns and Refunds
Returns and refunds are only accepted if I accidentally ship out the wrong items, (I’m only human, mistakes can happen), if this does occur, please get in touch and I’ll rectify the order.
If your parcel hasn’t arrived a week after the ship date please get in touch with me immediately so I can attempt to fix or find the parcel as after 10 days there’s an extraordinarily low chance I’ll be able to find it or correct the situation. I do not offer full refunds, (partial refund is dependent on the situation), if you get in touch more than a month after the original ship date because it’s so late there’s virtually nothing I can do as the couriers normally don’t refund shipping or insurance a month or more after dispatch.
Caring for Pieces
Please be careful with your functional pieces, wash by hand if possible and refrain from using any strongly staining foods/liquids with them. It helps to wash them quickly after use and if you can, don’t leave liquid in them overnight or for long periods of time. For this same reason I wouldn’t recommend using a microwave or dish washer, I always hand wash a majority of my functional ceramic pieces as it simply isn’t as durable as factory made wares. They can go in the dishwasher or microwave but it’s best if they aren’t. Washing wares intended for food or drink by hand is always the best option.
Some pieces may appear differently from that pictured if there’s a quantity option available on that specific item. All of my pieces are handmade and therefore subtle differences are expected from item to item. On pieces listed without a quantity option, which is generally all of the pieces listed, it should appear as pictured. However, please be mindful that computer monitors & mobile device screens may render the piece’s color and saturation differently than mine. I make every effort to render pieces as they are in hand by my eye.
Shop Updates
The online shop is usually restocked in small batches after they are made, glazed and fired. I don’t follow any specific timelines or make announcements for when they’ll be more available. If you’d like a more concrete answer please get in touch. I do accept custom orders if feasible. I can create similar cast and hand built pieces that may be sold out since I retain my glazing recipes, applications and firing processes for each piece.
Privacy Policy
Rhyan Taylor solely operates and manages this website: http://www.rhyantaylor.com.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use this website. If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you. We will never use your collected information for anything other than sending out my newsletter(in progress) or my works, if you do in fact purchase from this website.
This website collects personal data to power site analytics, including:
- Information about your browser, network, and device
- Web pages you visited prior to coming to this website
- Your IP address
This information may also include details about your use of this website, including:
- Clicks
- Internal links
- Pages visited
- Searches
- Timestamps
This information is shared with WordPress and WooCommerce, our website analytics providers, to learn about site traffic and activity.
When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:
- Billing and shipping address
- Email address
- Name
- Phone number
We share this information with WooCommerce, our online store hosting provider, so that they can provide website services to me.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the payment processor’s API and returning suggestions to you to improve your checkout experience.
This website is hosted by WordPress. WordPress collects personal data when you visit this website, including:
- Information about your browser, network and device
- Web pages you visited prior to coming to this website
- Your IP address
WordPress needs the data to run this website, and to protect and improve its platform and services. WordPress analyzes the data in a de-personalized form.
Log Data
I want to inform you that whenever you visit my Service, it collects information that your browser sends to it that’s called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of my Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Marketing Emails
I may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. I share your contact information with WordPress & WooCommerce, the email marketing provider, so they can send these emails on my behalf.
Cookies
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. This website uses these “cookies” to collection information and to improve the Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of the Service.
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app.
- These functional and required cookies are always used, which allow WordPress, our hosting platform, to securely serve this website to you.
- These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. I may use analytics cookies to view site traffic, activity, and other data.
Service Providers
I may employ third-party companies and individuals due to the following reasons:
- To facilitate taking payments, collecting information for the newsletter and shipping my work.
- To assist us in analyzing how users use the website.
I want to inform users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on my behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
I value your trust in providing me your Personal Information, thus I am striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and I cannot guarantee its absolute security.
Links to Other Sites
The Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by me. Therefore, I strongly advise you to review the Privacy Policy of these websites. I have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
The Services do not address anyone under the age of 13. I do not knowingly collect personal identifiable information from children under 13. In the case I discover that a child under 13 has provided me with personal information, I immediately delete this from the servers. If you are a parent or guardian and you are aware that your child has provided me with personal information, please contact me so that we will be able to undertake necessary remedial actions.
Changes to This Privacy Policy
I may update the Privacy Policy from time to time. Thus, I advise you to review this page periodically for any changes. I will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact
If you have any questions or suggestions about this Privacy Policy, Terms or Conditions contact me.